Returns & Exchanges

At Divain, we want you to find your perfect scent with complete confidence, which is why we offer a hassle-free 14-day return policy for all our luxury-inspired fragrances. If you are not entirely satisfied with your purchase, you can return your items for a full refund or exchange provided they meet our quality guidelines.

Return Process

• 1.
  Initiate Your Request

  Log in to our returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the fragrance in its original packaging, ensuring the security seal is intact and the bottle is protected for transit.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided by our support team and drop off the parcel at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.